How long does it take for products to ship?

Items that are in stock generally ship within 2 to 4 days depending on credit approval. Non-stock items generally ship in 3 to 4 weeks. Custom items with special finishes and sizes can take 4 to 8 weeks. Transit can take up to 7 days. Please note that during the summer these times will be increased due to a large volume of shipments for the next school year. We work closely with you so you know when your products will arrive.

How much will shipping cost?

Items shipped by UPS or USPS will be charged standard rates calculated in your shopping cart.
Large items are shipped by truck (contiguous 48 United States only). The minimum freight charge is $95.00.
FREE shipping on orders over $900!

Shipping

Smaller items that are 3' x 4' and smaller and less than 150 lbs. will be shipped by UPS or USPS.
Items larger than 3' x 4' will be shipped by truck.
INSPECT ALL SHIPMENTS CAREFULLY FOR FREIGHT DAMAGE.
See freight policy below.

Freight Policy

In rare cases, a product may suffer damage during shipment:
1. Upon receipt of shipment, you are responsible for inspecting products for damage before signing off on delivery.
2. If there is damage, you may either accept or refuse the shipment and clearly write on the bill of lading all damaged areas.
3. Your notes become part of the freight claim, so be specific.
4. Often, a box may look damaged but the product is fine inside, so please take the time to open the box to be sure.
5. Whiteboard A to Z will replace any damaged product in your order in which a valid freight claim was verified at no additional cost to the customer.
6. The Customer is responsible for all accessorial charges, which consist of, but are not limited to, charges such as inside delivery, residential charges, redelivery charges, address corrections, call before delivery, and use of other size vehicles. Please be advised that all of our products over 3' x 4' in carton size, must ship via truck, LTL or common carrier. The driver by law is only required to bring the product to the back of the truck or tailgate. They are not responsible to bring the product in the building. You will need to provide assistance in getting it off the truck unless other arrangements are made in advance. This is standard throughout the shipping industry. Please contact Customer Service with any questions. Whiteboard-AtoZ will not be responsible for special routing or delivery instructions not noted at the time of order.

Return Policy

10-Day Postmarked Return: Standard items may be returned for a full price refund minus freight cost plus 25% restocking fee.
Products that are custom-made to customer’s specifications cannot be returned, ie: special-order sizes, finishes, colors, etc.
Freight damaged shipments must be handled via freight claim (see Freight Policy above).

Guarantee

Most of our products carry life-time warranties. Whiteboard A to Z backs all our products and manufacturers’ guarantees unconditionally!